WHERE ARE YOU BASED?
71-75 Shelton Street
HOW DOES SHIPPING WORK?
Because we ship directly from our warehouse, your item may take 2-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking). Delivery delays can occasionally occur, we do not guarantee shipping times.
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process of returning the goods and providing you a full refund.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email and we'll get back to you as soon as we can.